Diona Self Service
By putting service enablement into clients’ hands with a citizen self service solution, the agency can improve service delivery, satisfy client needs, and reduce costs. Agencies providing Child Welfare, Child Protective Services, Foster Care, Adult Services, SNAP, TANF, and other programs can now empower the people they serve with vital information to ensure children, parents, and families get the help they need.
Diona Self Service
Know Where They Stand
Intuitive, user-friendly mobile interface
Unified view of their interactions with your agency
Important notifications and messages delivered instantly
Apply For Benefits
Clients can easily fill out and submit benefit applications
Sophisticated forms functionality makes filling forms easy
Form submission can be done anywhere and anytime on smartphones or tablets
Manage Appointments
Reduce missed appointments
Easier for clients to schedule appointments
Reminders sent directly to smartphones and tablets
Understand the Timing of Benefits
Clients can easily view past and pending payments
No waiting in line or being put on hold to find out
Helps clients understand payment dates and amounts
Put Government Services on the Map
Integrated map view
Clients can quickly find what they need
Clients can see where to go for help
Update Personal Details
Clients can easily update personal information
No waiting in line or filling out paper forms
Reduces delays or lapses in service
