Improving Collaboration with Systems of Engagement

We have all been there. Navigating through a situation that you may not know much about, perhaps dealing with an insurance company issue, can be intimidating or frustrating. It may be something you do not do often, so the processes and rules are not clear to you. The content on the website is not helpful. You have questions, so you call the number. After navigating the challenging call tree and waiting on hold for some time, you finally speak to a person who routes you to someone else. Then, the call gets dropped. Hours later, you are still not sure what to expect next and are left feeling frustrated and confused.  

Imagine now, how much more complicated this would be if you did not have time to make these calls during the day because you were working. Or, what if English was not your primary language? Or, you did not have a higher-level education? Add to that the stress of your current circumstances. Maybe you are about to be evicted or you do not have food for your children. Suddenly, the level of fear, confusion and frustration is elevated even more. You feel alone. 

The Importance of Collaboration 

Effective human services programs do not operate in a vacuum. There is a complex network of multidisciplinary individuals and entities who work together to support families, allowing them to grow and thrive in their communities. As the field continues to focus on improving prevention and addressing social determinants of health, that network becomes even more complicated. Collaboration across government organizations, with community partners, and with families is essential to achieving prevention goals. Collaboration is founded in communication.  

This necessary and complicated structure requires significant levels of communication, information sharing and collaboration in care plans and case activities. Inefficiencies in any of these areas can result in non-compliance, capacity issues, general dissatisfaction, and an inability to improve outcomes. To avoid these issues organizations must focus on people, processes and technologies that support these business needs. By empowering families and collaborating across programs, organizations build trust to improve outcomes. 

Diona systems of engagement were purpose designed to improve collaboration and communications in the complex world of human services programs. These solutions allow organizations to improve outcomes for clients and workers by enabling context relevant engagement in the moment. This means that it is not just transactional, but intentionally supportive of non-linear, on-demand needs of the various stakeholders involved in human services programs. The result is a deeper, more personal engagement and collaboration with the families.