Empowering and improving client experience with Diona Self Service.

Diona solution

Diona Self Service
Transforming Lives Through Technology Enablement

By providing self-service capabilities, government organizations are revolutionizing social services and fostering independence for their clients. Diona Self Service, our purpose-built mobile solution, equips clients with the power to manage their interactions with government programs, empowering them with more control over their program engagement and their lives. It is more than just an app - it is a transformative solution that holds the potential to significantly improve lives. 

Enhance Experience for Clients

  • Offer modern experience with intuitive, user-friendly interface

  • Enhance application and required documentation processes

  • Track status of cases, tasks and appointments

  • Access anytime, anywhere

Improve Operational Efficiency

  • Expedite processes to eligibility determination

  • Improve data quality and timeliness

  • Increase regulatory compliance

  • Expand organizations capacity

Safeguard the Environment  

  • Eliminate paper files and storage

  • Reduce postage, processing and delivery costs

  • Influence carbon footprint

  • Reduce carbon emissions from in person visits

Expand Language Accessibility  

  • Deliver multilingual capabilities and support

  • Enhance data accuracy

  • Elevate quality-of-service delivery

Achieve Streamlined Integration   

  • Integrate easily with legacy and modern systems

  • Leverage existing investments

  • Obtain rapid ROI in months, not years

Strengthen Security Defenses   

  • Ensure data encryption and security

  • Store data securely in the solution, not the device

  • Transmit data securely to the system of record

Ready to experience the Diona Difference?

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Diona Self Service

Solution Brief

New York City Department of Social Services Case Study

Case Study