In Their Words 

For clients of Health and Human Services (HHS) programs, managing benefits and services often requires handling all aspects of their cases in person at the agency office. This process can be a significant disruption to daily life, leading to missed work, long wait times, stress, and additional financial burdens. Whether it's providing documentation, attending meetings, or simply following up on case status, the in-person requirements can be overwhelming, particularly for those already facing challenging circumstances. Mobile systems of engagement have the power to make big impacts for government program clients. The real test of success comes from hearing about the experience of the end users.  

The Power of Mobile Solutions 

Native mobile technology offers a solution to these challenges by allowing clients to manage their engagement with HHS programs from anywhere, at any time. By eliminating the need for frequent in-person visits, mobile solutions empower clients to take control of their cases with greater convenience and flexibility.  

Diona has developed a suite of solutions that address these very needs, including Diona Child Support, Diona Self Service, and Diona Uploads, each designed to streamline the client experience and reduce the undue burden associated with in-person visits. It’s the feedback of clients that has led to the continuous improvement of these solutions and affirmed their real-life impact. But you don’t have to take our word for it, you can take it from actual clients of HHS programs that are using Diona’s mobile solutions already. 

Diona Child Support: Simplifying Complex Processes 

Navigating the complexities of child support can be daunting for parents. Diona Child Support makes this process simpler and more manageable. With the mobile solution, parents can easily access information and manage their engagement. One client shared, “this app is wonderful. It’s a quicker way to view payment history, documents, and many other things. I’m able to download and upload my documents instead of going to the office.” The efficiency of Diona Child Support not only saves time, but helps parents stay organized and informed, reducing stress and ensuring they meet their obligations without unnecessary hurdles. 

Diona Self Service: Convenience at Your Fingertips 

Diona Self Service is another powerful tool that minimizes disruption to clients’ daily lives. As a native mobile solution, it allows clients to complete tasks and manage their benefits whenever and wherever it’s most convenient. This flexibility is especially valuable in today’s world, where many are balancing work, family, and health concerns. One client highlighted this by saying, “It doesn’t interfere with your employment like actually going to the center. It’s convenient and doesn’t affect your everyday life.” Another added, “You can complete applications from the ease of your home or desk at work, which is especially convenient now, when people are trying to practice social distancing.”

Diona Uploads: Time-Saving Simplicity 

For busy clients, Diona Uploads offers a way to save precious time. The solution allows users to upload essential documents directly from their mobile devices, turning a task that could traditionally take hours into something that can be completed in minutes. One client shared, “I can upload all essential documents from my home…The uploads literally took less than five minutes!” This efficiency is a game-changer for clients who need to manage their cases without sacrificing time and energy. 

Relieving Stress with Systems of Engagement 

All of the previously mentioned solutions offer much-needed relief for clients in already stressful situations. The ability to manage cases remotely can reduce the anxiety associated with visiting crowded offices, where long waits and unpredictable interactions can exacerbate stress. One client with PTSD shared, “…with my PTSD, I don’t do well in crowded places. I have to mentally prepare myself [when going in person] because I don’t know how long it will take or if the worker assigned to me has had a bad day. It has been one less stressor I have to worry about in my life.” Another client echoed this sentiment, noting, “This is way more convenient than going into a job center and dealing with the stress of crying babies, aggressive clients, potentially unsafe situations, or long, drawn-out processes.” 

Clients at the Core of Diona Solution Design 

At Diona, clients are at the heart of everything we do. Our solutions are designed with the ultimate goal of making a positive impact on clients’ lives and outcomes. By providing tools that reduce stress, save time, and increase convenience, we are helping clients navigate their challenges with greater ease and confidence. The real-life feedback from those who use these solutions is a testament to the success of our mobile systems of engagement. The words of these clients reassure us that our solutions are not only meeting their needs but making a tangible difference in their lives.