Accelerating the Trust Factor with Mobile
Building trust with health and human services clients is critical to a program’s efficacy. Clients in these programs are vulnerable and faced with a distinct power imbalance between themselves and the workers assisting them. When health and human services workers are able to establish a trusting and supportive dynamic, their clients feel empowered and are more committed to achieving their goals. Implementing technology solutions supports health and human services workers in building trusting, meaningful relationships with clients, resulting in better outcomes.
It is obvious that technology solutions provide operational advantages to organizations, but how can these solutions really help the clients they serve?
Families and individuals in health and human services programs often come in with skepticism, which is compounded by family stressors, worry, and logistical challenges. Further, the imbalance of power between clients and workers can cause them to feel out of control of their own lives. Bridging this gap is complicated, but it has been proven that client involvement and inclusion in processes can help these vulnerable individuals to feel empowered. Technology solutions that include services for clients as well as the workforce offer a unique platform for empowerment through inclusion, a platform that is as innovative as it is accessible.
We live in a time where anything we need at any given time is at our fingertips on smartphones and tablets. Yet, until recently, many health and human services programs were stuck in the past, with paper forms and files, and seemingly endless time spent by clients waiting in line or on hold when they called. Digital technology is the clear answer to this problem. It’s simple; mobile solutions provide clients with ease of access to information, quality communication, and self-service options, enabling individuals and families to play a bigger role than ever in determining and managing their program benefits.
When clients can easily support themselves anytime from anywhere through mobile solutions, it creates a sense of empowerment that was historically quite difficult to achieve. Technology that offers transparency allows these clients to harness a sense of control, play a role in how they move through health and human services programs, and build trust with workers and the system. Mobile solutions not only benefit clients directly, but indirectly, by supporting workers and freeing up time for them to spend with clients, focused on developing meaningful, trusting relationships. These results are critical for clients, leading to improved commitment to achieving goals, quality of engagement, and preservation of families.
Diona can help. Diona solutions are built to empower people, help health and human services organizations better serve clients, improve how employees collaborate, and achieve better outcomes. Diona understands how much clients, as well as health and human services workers, can benefit from this kind of technology. Diona’s solutions put the client first, allowing them to feel empowered and trust in the system that serves them.