The Diona Experience: Journey of a Project

Everyone knows that technology projects can be challenging. They typically require a lot of time and attention from state/local staff on both the business and technology sides. Usually, these staff are doing their “day jobs” in addition to supporting mission critical projects. Because of this, we often hear from prospective customers, even those who love our solutions, that they have too many other things in play and don’t have the resources to take on another project.   

We get it. Everyone is resource constrained, especially now. It’s hard to imagine taking on another project with exhausted staff and resources. The problem with that thinking, however, is that it is short-sighted and doesn’t consider the benefits that could come with considering new solutions that can solve immediate problems. This type of thinking also assumes that all projects require the same level of time and attention from state/local staff or that all resources must be diverted from one project to another. Diona customers have an entirely different experience.   

Current state of program: Nearly all human services organizations are struggling with unprecedented workforce vacancies. In addition, they are seeing an increased volume of applicants and service needs, which further exacerbates the workforce problem by burdening already stressed workers. Caseworkers are being promoted faster than they should be in order to fill vacant supervisory positions. The newly minted supervisors continue to carry caseloads, while performing the duties of their new job. Meanwhile, clients are demanding more efficient and effective ways to engage with programs and there is a global call to action for more equitable service delivery. Moreover, all these issues are compounding on top of continuous effort to maintain compliance with state and federal regulations.  

Current state of technology: The state of technology in government varies greatly. Some organizations struggle with antiquated technology that hinders the organization’s ability to effectively deliver services. Other organizations have replaced their antiquated systems but have still not fully enabled self-service capabilities for their clients or provided their caseworkers with solutions that support them while out of the office engaging with clients.Approaches to technology modernization also vary. Some organizations are in the midst of multi-year, enterprise technology modernization projects. Others are taking a more incremental approach. And still others haven’t started. Technology departments are similarly struggling with workforce issues. The good news is that regardless of where an organization is in their modernization journey, modern technology solutions allow organizations to deliver faster returns on their technology investments.  

The Diona Experience 

At Diona, we understand the real-world challenges and constraints that organizations are facing on both the program and the technology sides of the house. Our goal is to provide results with impact, as quickly as possible. Our solutions are easily configurable, allowing us to spend time on the things that matter most, ensuring smooth and successful integration into your existing program and practice, minimizing disruption while providing value. 

From start to finish, we have implemented statewide projects in as little as three months. This is remarkable in an industry where projects often take years before the real impact is realized. We are able to do this because we have spent years of research and development building products that are intentionally designed for human services programs. Our commercial-off-the-shelf (COTS) software solutions focus on configuration and integration, and leverage your existing technology investments, to get you up and running as quickly as possible.  
 

How do we do it?   

Many of our clients are beginning to leverage pre-approved procurement vehicles to expeditiously purchase our solutions. From final contracting, we jump right in with our proven approach: